Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Ready to wear products ship in 1 to 3 days, Custom and Personalized items ship in 7 to 10 days. You will receive another notification when your order has shipped. Orders are not shipped or delivered on Sundays or Holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delievery. If there will be a significant delay in shipment of Your Order, We will contact You via email or text message.

COVID-19 SHIPPING UPDATES

Please note that some raw materials used in the production of our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
Each product page in our store shows when we expect the product to ship. Refer to the "Shipping Information" section located under the product details for the latest.

INTERNATIONAL SHIPPING

We are not able to offer international shipping at this time.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

TRACKING

An email with tracking information will be sent to you once your order has shipped.

SHIPPING MULTIPLE ORDERS

Multiple orders placed on the same day cannot be combined and will ship separately.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

ADDRESS CHANGES

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

APO/FPO SHIPPING

We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following.

The City must be entered as either "APO" or "FPO".
The State must be selected as either "AA" "AE" or "AP".
The country must be United States.
You must enter your Zip code.
Always remember to enter your full name, grade, and PSC or unit number.

Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

CUSTOMER SERVICE

Our customer service team is available via email: contact@bornagaincreation.com If you submit a contact form over the weekend, our customer service team will contact you the following Monday.